At Kratom Gecko, we provide secure and speedy delivery of your Kratom orders to customers throughout the US. When you order Kratom from Kratom Gecko, your order will be shipped on the same day if placed before 3pm PST (6pm EST) during regular business hours.

Our regular business hours are Monday-Friday, from 9:00am to 5:00pm. We will ship the same day for orders placed on Saturdays before 12:00pm PST.

Orders are shipped via USPS Priority Mail, which typically provides a 2-3 business day shipping time.

However, USPS transit delays may occur, depending on USPS’s processing and delivery schedule. Once a package has left our facility and is in transit, we are not able to control the transit time, delivery schedule or tracking updates.

Once shipped, packages typically arrive within 2 to 3 business days, not including Sundays and holidays.

However, we are not responsible for USPS delivery days, which can come from weather, policy changes, or other events outside our control. Also note that USPS may observe holidays that result in shipping delays.

We may not be able to ship to your city or state; please check your local regulations if you have difficulty placing your order.

If you wish to cancel an order, please contact Customer Support immediately for assistance.

Orders cannot be canceled after they have been shipped

If you experience extreme delays (a week or more) or believe that your package may have been lost in transit, please contact our Customer Support Team, who will assist you in investigating the delay.

The privacy of our customers is one of our top priorities. All orders are carefully packaged in standard boxes provided to our company by USPS. We do not include any distinguishing Kratom Gecko or kratom related logos on our packaging material.

If you receive a product and the product packaging has been damaged or tampered with, please take a photo of the damage for proof of damage and then contact our Customer Support Team, who will assist you in resolving the issue.

Each order placed through our website is assigned a USPS tracking number when it is ready for shipment. You will receive the tracking number for your order via email. The tracking number will be sent from Stamps.com on our behalf to the email address provided when placing your order.

If you need assistance finding the tracking number for your Kratom Gecko order, please reach out to Kratom Gecko Customer Support, who will help you locate it.

However, our Customer Support representatives are unable to track your package any more precisely than via the provided tracking number, and they cannot provide you with more accurate delivery estimates.

Currently, we only ship to addresses within the United States.

We do not ship to the following states, cities and counties, due to local kratom bans in place: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin, Sarasota County, Union County, Denver, San Diego.

While we do not ship internationally, we are obligated to note that kratom is also banned in the following countries: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, and Vietnam.